FieldUpcoming
What a support agent must never answer alone
The three kinds of message we always escalate to a human, and why.
August 2026Journal
What we learn automating, written without filter.
Field notes rather than blog posts. The first ones arrive with the first clients.
NumbersUpcoming
How long an invoice chase really takes
We timed the process at three clients. The result is heavier than expected.
September 2026MethodUpcoming
Automating in Arabic: what breaks and what holds
Dialect, transliteration, tone. The concrete traps of automated support in Tunisia.
September 2026Rather talk it through?
Book an audit